If you are not completely happy with your purchase, we will provide a solution. Whether you are a new or returning customer, your satisfaction is our priority. You may email us with any question about your item, such as chain length adjustment or cuff bracelet adjustment or sizing. The answer may resolve your reason for returning.
Free Returns:
- Returns are accepted up to 30 days from date of delivery.
- Items must be unworn, unaltered, and in original packaging.
- To initiate a return, email info@ka-taljewelry.com
Include reason for return. KA-TAL’ will then provide a Return Mailing Label, and a Return Authorization Slip to go inside your return package. Postage fee will be paid by KA-TAL’.
- After Amazon receives your return in original condition, you will be issued a refund via your original payment method. This may take up to 14 days from the date you mail the item back.
Exchanges:
- Direct exchanges are not offered. Please follow the above protocol for a refund to your original payment method, and place a new order.